Fluent German Speaking Travel Resolution Specialist (AR0667)
Hybrid - Central London or fully remote within the UK
Multilingual
Base Salary to £45,000 depending on experience + Benefits
Full time / Permanent
Job description
Our client is a leading high-end travel and concierge company offering a travel and lifestyle concierge service to their members.
They are now recruiting for a Fluent German Speaking Travel Resolution Specialist
who will be responsible for resolving complaints and escalated complaints, providing support on all aspects of complaint resolution.
Fluent German Speaking Travel Resolution Specialist will resolve complaints efficiently and collaborate cross-functionally to drive member-focused outcomes.
This role will work closely with Operations, Proposition, Product and Global CX on providing solutions.
To be considered, candidates must be fluent German speakers who have a proven background within dealing with and resolving complex customer complaints.
This is a Monday to Friday role is offered on a Hybrid - London or fully remote basis within the UK
Fluent German Speaking Travel Resolution Specialist Responsibilities:
Actively receive and resolve complaints raised by members, adhering to service level agreements (SLAs)
Maintain a complete understanding of corporate client SLAs and service deliverables.
Record all complaints accurately and propose enhancements to complaint handling processes.
Provide timely support for urgent complaints and escalations, ensuring fair and member-focused outcomes.
Participate in member success training and coaching sessions for Lifestyle Managers and Team Managers
Serve as a point of contact for client services, assisting with troubleshooting and improvement initiatives.
Fluent German Speaking Travel Resolution Specialist Experience Required
Extensive experience within the travel industry in a similar role
Excellent flights and fares knowledge
Good working knowledge of a GDS and ticketing systems
Excellent verbal and written communication skills
Passion for delivering exceptional service and advocating for clients.
Fluent German Speaking Travel Resolutions Specialist Salary and Benefits
Base Salary to £45,000 depending on experience.
23 days annual leave
Hybrid or remote
Monday to Friday role
Discounted Holiday
Pension
Days off for volunteering
Ability to work abroad for 4 weeks per annum.
To apply for this Fluent German Speaking Travel Resolutions Specialist role, please email your CV and a member of the team will be in contact to discuss the role and company.