Implementation and Support Executive (AR0656)
Fully Remote within the UK
Travel Technology
Base Salary to £36,000 (negotiable depending on experience) + Bonus and Benefits
Full time / Permanent
Job description
Our client are the UK's leading independently owned business travel consortium.
They have over 50 privately owned TMC partners within the UK working across many industries offering business travel solutions to their diverse customer base which covers, oil and gas, entertainment, finance, technology, and manufacturing.
Due to business growth, our client is now recruiting for an Implementation and Support Executive who will supporting the Business Solutions Manager, playing a crucial part in delivering support to the TMC network on various technology products including Cytric, Atriss and other inhouse tools.
The Implementation and Support Executive will be assisting with the implementation of travel technology products providing first and second level support.
To be considered, candidates must have a background within business travel with experience of implement and supporting online technical products.
This role is offered on a fully remotely based within the UK.
Implementation and Support Executive Duties:
Lead the Implementation and configuration of TMC partners online booking tools.
Collaborate with Partners and Suppliers to identify priorities, deliverables and risks.
Integrate other 3rd party vendors where required.
Support partners with 1st and 2nd level queries once live and deliver an exceptional standard of customer service.
Provide both virtual and on-site training sessions to ensure our partners maximise the potential of their online booking tools.
Offer Assistance for client Tenders, Demos & Client training.
Looking at TMC processes and offer solution to maximise efficiency.
Implementation and Support Executive Duties:
Experience gained within Business Travel providing online support is essential.
Proven track record in implementing and supporting online booking tools (Atriis and Cytric preferred)
Strong technical knowledge and familiarity with travel management systems
Project management skills;
The ability to plan and deliver training sessions on products and services offered.
Implementation and Support Executive Salary and Benefits:
Base salary to £36,000 (negotiable depending on experience) + Bonus.
23 days annual leave increasing to 28 days.
Pension
Birthday off and voucher every year.
All travel expenses paid for
Company card, so you're not out of pocket claiming expenses.
Employee Assistant programme including lifestyle savings, health support and health cash plan.
Fully remote working
To apply for the Implementation and Support Executive role, please email your CV and a member of the team will be in contact to discuss the role and company.