Travel After Sales Consultant (AR0878)

Our client is a luxury niche tour operator who specialise in escorted tours for an affluent and discerning clientele.

Due to expansion, they are now seeking a Travel After Sales Consultant to join the team.

This is a pivotal role handling all post sales enquiries managing all post booking interactions, providing support to clients during their travels as well as resolving any complaints delivering exceptional customer service.

Previous travel experience is required in a similar role providing after sales support, customer services and resolving complaints is essential.

The role is offered on a hybrid basis working Monday to Friday, 9-5.30 with no weekends.

Travel After Sales Consultant Responsibilities:

Manage all customer interactions post sales ensuring a smooth personalised experience

Serving as the main point of contact for the client

Resolving any issues that arise whilst customers are on tour, liaising with supplier's and guides

Handle any post travel feedback and complaints

Travel After Sales Consultant Experience Required

Exceptional customer service skills gained within the travel industry in a similar role dealing with post booking enquiries

Experience in dealing with complaints with empathy aiming for high satisfaction and client retention

A high standard of verbal and written communication skills

A professional and friendly manner.

Ability to relate to experienced and discerning travellers

Ability to work unsupervised, individually and as part of a team

Travel After Sales Consultant Salary and Benefits

Base Salary of £32,000 based on experience

Hybrid working

23 days annual leave + 8 bank holidays

Career progression

Access to exciting travel experiences

Flexi time

Birthday off

In house social and well being team

Free annual travel insurance

2 volunteer days per year

To apply for this Travel After Sales Consultant role, please forward your CV and a member of the team will be in touch to discuss the role and company.