Travel Customer Experience Consultant (AR0875)

Our client is a luxury niche tour operator who specialise in escorted tours for an affluent and discerning clientele.

Due to expansion, they are now seeking a Travel Customer Experience Consultant to join the team.

This role is working within the Customer Experience team in conjunction with the sales and product teams.

Previous travel experience is required in a similar role handing complaintes is essential.

The role is offered on a hybrid basis working Monday to Friday, 9-5.30 with no weekends.

Travel Customer Experience Consultant Responsibilities:

Maintain communication with overseas agents and suppliers and follow defined procedures to ensure availability of current information

Conduct pre-departure checks and provide accurate documents to customers within agreed timescales

Support Tour Managers

Respond to information relating to issues in an appropriate and timely manner

Process cancellations and seek to keep supplier cancellation costs to a minimum

Obtain missing booking information from customers to finalise arrangements quickly and efficiently

Monitor and act on FCO advice

Provide accurate information in the form of written & verbal communication

Handle all in-coming calls, e-mails and written enquiries and allocate / action

Travel Customer Experience Consultant Experience Required

Exceptional customer service skills gained within the travel industry in a similar role dealimng with compaints

A high standard of verbal and written communication skills

A professional and friendly manner. Approachable to both colleagues and customers

Ability to relate to our experienced and discerning travellers

Ability to work unsupervised, individually and as part of a team

Self-motivated and good at planning and organising own time without supervision, whilst able to meet deadlines and targets

Flexible and adaptable to changing priorities

Travel Customer Experience Consultant Salary and Benefits

Base Salary of £32,000

Hybrid working

22 days annual leave + 8 bank holidays

Workplace pension

Career progression

Travel discounts and fam trips

To apply for this Travel Customer Care Consultant role, please forward and a member of the team will be in touch to discuss the role and company.