Travel Operations Executive - Cruise Touring (AR0972)

Our client is an award-winning tour operator who is a specialist in escorted tours to worldwide destinations.

Due to record growth and expansion, they are now recruiting a Travel Operations Executive to join their cruise touring team.

This is a pivotal role, being part of the operations team dedicated to looking after everything once the booking has been made and providing the best customer service possible to their clients and travel agent partners.

The day-to-day role will involve answering calls and replying to emails from clients/agents who have questions and queries.

To be considered, candidates must have previous experience gained in an operations based role within the travel industry with knowledge of the cruise or touring sectors.

This role is offered on a hybrid basis within the UK only.

Travel Operations Executive Duties and Responsibilities:

Managing incoming bookings and cancellations

Monitoring upcoming tour departures from an operational perspective

Collecting and uploading passenger details into booking systems ensuring accuracy of personal information, travel documents, preferences, and special requirements

Creating customers final documents, reviewing for accuracy, consistency, and minor details.

Uploading itineraries into internal systems to format and organize for customer final documents

Liaising & managing relationships with our suppliers ensuring competitive rates and accurate quotes

Designing itineraries for the cruise extension department

Researching innovative ideas for new products

Communicating with internal and external partners

Travel Operations Executive Experience Required:

Previous experience in a similar operations/support role within the travel industry is essential within cruising or touring

Highly customer-focused

Excellent written and verbal communications skills

Ability to plan & prioritise effectively, well organised

Strong interpersonal skills

Travel Operations Executive Base Salary and Benefits:

Base Salary to £32,000

Up to 20% bonus annually

Fully remote within the UK

Paid overtime for emergency phone cover

23 days holiday a year plus your birthday off

Opportunity for a fully paid staff travel trip (with 5 x staff travel additional leave days) each year

5% company contribution to pension scheme

Company annual profit share payout for all employees

Subsidised gym membership

To apply for the Travel Operations Executive, please email your CV for consideration and a member of the team will be in touch to discuss the role and company in more detail.