Travel Operations Executive (AR0963)

Our client is an award-winning tour operator who is are specialists in the Latin America and Polar regions.

Due to record growth and expansion, they are now recruiting a Travel Operations Executive to join their groups team.

This is a pivotal role, being part of the operations team dedicated to looking after everything once the booking has been made and providing the best customer service possible to their clients and travel agent partners.

The day-to-day role will involve answering calls and replying to emails from clients/agents who have questions and queries and offering solutions.

To be considered, candidates must have previous experience gained in an operations focused role within the travel industry.

This role is available on a hybrid basis - Surrey.

Travel Operations Executive Duties and Responsibilities:

Answering phone calls and dealing with client/agent queries.

Looking after shared mailboxes, responding to all emails within set timescales.

Producing client/agent invoices, emailing confirmation documents.

Entering client's personal data into the reservation system and chasing missing information.

Acquire knowledge of the company's products and practices so that clients telephone enquiries can be efficiently answered.

Be responsible for processing amendments and cancellations to clients existing holidays as per client/agents request.

Dealing with itinerary changes that have been made and need to be communicated to customers.

Travel Operations Executive Experience Required:

Previous experience in a similar operations/support role within the travel industry is essential

Highly customer-focused

Excellent written and verbal communications skills

Ability to plan & prioritise effectively, well organised

Strong interpersonal skills

Travel Operations Executive Base Salary and Benefits:

Base Salary from £26,000 to £28.000 (negotiable based on experience

Hybrid working

24 days holiday a year plus your birthday off

Annual fully paid staff travel trip

FAM trips

Private Healthcare

Health & wellbeing initiatives

Pension

To apply for the Travel Operations Executive, please email your CV for consideration and a member of the team will be in touch to discuss the role and company in more detail.