Head of Travel Operations and Service Delivery (AR0850)

Our client is an award-winning luxury travel and concierge company who work with HNWI's and discerning clients.

They are now recruiting for a Head of Travel Operations and Service Delivery to join their team overseeing their UK and European teams.This is a pivotal role with a focus on delivering the very highest standards of service to their clientele.

The role involves managing a team of remotely based travel support managers, providing leadership, training, implementing processes and efficiencies whilst working closely with key stake holders.

To be considered for this role, candidates must have senior management experience within the travel industry in operational, service delivery-based roles.

This is role is offered on a hybrid or fully remote basis within the UK, the head office in based in Central London

Head of Travel Operations and Service Delivery Responsibilities:

Responsible for strategic vision for Travel Specialist Service Delivery, in line with global strategy and in collaboration with key Business Partners

Translate strategic plans into tangible and measurable policies, objectives, and projects that align with business goals and clearly communicate future direction

Set and monitor key targets for Travel Specialist across the UK and European region

Lead and oversee the review, creation, and implementation of Specialist Delivery policies, procedures, and measures to support expert and profitable services

Partner with the Training & Development team to ensure all operational systems are supported by robust training frameworks

Head of Travel Operations and Service Delivery Experience Required

Previous senior operations management and leadership experience within the travel industry is essential

Proven track record of managing cross-functional teams and driving organisational change within a global environment

Significant experience working within a service-focused organisation, managing complex processes and high-level escalations

Head of Travel Operations and Service Delivery Responsibilities:

Base Salary to £70,000 based on experience

25 days annual leavePensionTravel concessions

Option to work abroad for up to 4 weeks per annum

Career development

Hybrid - London or fully remote within the UK.

To apply for the Head of Travel Operations and Service Delivery role, please email your CV and a member of the team will be in contact to discuss this opportunity.