Travel Reservations Support Consultant (AR1118)

Our client is a market leading luxury cruise company offering some of the most unforgettable travel experience worldwide.

They offer a bespoke high-end river cruise programme to destinations across Europe, Africa, Asia and the Middle East.

Following a record year of growth, revenue and bookings, the business is now expanding its Reservations & Sales Support team and is seeking a Travel Reservations Support Consultant to play a key role in delivering outstanding client service and operational excellence.

This is a varied, detail-driven position combining administration, client relations and commercial support, ensuring every booking is managed seamlessly from start to finish.

Candidate must have previous customer service and administration support within the travel industry.

This role is offered on hybrid bais - Surrey.

Travel Reservations Support Consultant Key responsibilities:

Managing and maintaining accurate booking files and client records Processing amendments including flight additions, date changes, cancellations and refunds

Ensuring all client preferences and details are kept fully up to date

Preparing and sending pre-departure documentation to agents and guests

Building strong relationships with clients and suppliers

Conducting post-travel service calls to support customer retention

Promoting Future Cruise Benefits and identifying upsell opportunities

Supporting guest relations queries and resolving issues effectively

Driving revenue through upselling and cross-selling opportunities

Travel Reservations Support Consultant Experience Required:

Previous travel industry experience in administration, reservations or customer service is essential

Strong organisational skills with excellent attention to detail

Ability to prioritise and work effectively under pressure

A proactive, customer-focused approach with strong communication skills

A willingness to develop within a high-performing travel business

Travel Reservations Support Consultant Salary and benfits:

Salary up to £34,000 + up to 20% bonus

Complimentary annuial 7-day cruise annually for you + guest

23 days holiday + 8 bank holidays

Educational trips & ship visits

Travel discounts

Hybrid working model

Company pension scheme

For a full confidential discussion on this role, please apply and a member of the team will be in contact to discuss your application.