Senior Groups Operations Executive (AR1122)

Antella Travel Recruitment is recruiting for a Senior Groups Operations Executive to join an established travel business.

This is an excellent opportunity for an experienced travel professional with a strong background in DMC operations, hands-on Tourplan experience and proven client management skills.

You will take ownership of group bookings from initial confirmation through to final delivery, coordinating complex itineraries, managing supplier relationships and ensuring clients receive an exceptional level of service throughout their journey.

Working closely with clients, overseas partners, suppliers and internal teams, you will play a key role in ensuring every detail is managed accurately, efficiently and commercially.

Key responsibilities

• Manage group bookings from confirmation through to completion, ensuring all arrangements run smoothly and meet client expectations.
• Use Tourplan to manage bookings, itineraries, costing, supplier details and operational documentation.
• Build and maintain strong client relationships, acting as a key point of contact throughout the operational process.
• Handle client queries, requests and amendments promptly and professionally, providing solutions and maintaining clear communication.
• Coordinate accommodation, transport, excursions, guides, restaurants and other ground arrangements.
• Liaise with suppliers and overseas partners to confirm availability, negotiate arrangements and resolve operational issues.
• Prepare and maintain accurate itineraries, rooming lists, arrival details and travel documentation.
• Monitor group costs, budgets, amendments and additional requests, ensuring financial accuracy and commercial awareness.
• Manage last-minute changes and operational challenges calmly and efficiently.

The following experience is essential:

• DMC experience: A proven background working within a Destination Management Company.
• Tourplan: Strong, hands-on working knowledge of Tourplan, with the ability to use the system confidently in a day-to-day operational environment.
• Client management: Demonstrable experience managing client relationships, handling queries, managing expectations and delivering excellent customer service.

You will also bring:

• Proven experience managing group operations, including complex itineraries and multiple supplier arrangements.
• Excellent organisational skills and exceptional attention to detail.
• Good commercial awareness, including costing, budgets, supplier rates and financial accuracy.
• Strong communication and relationship-building skills when dealing with clients, suppliers and internal teams.

Interested?

If you have the DMC experience, Tourplan knowledge and client management skills we're looking for, we'd love to hear from you.

Contact Antella Travel Recruitment for a confidential discussion about this opportunity.

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